How do I access my Helix router?

How do I access my Helix router?

“type in the address bar and log in to your account by entering “admin” as the username and password, or the password you have already chosen.

How do I reset my Helix Router Videotron?

Restarting the Helix Fi gateway

1. In the Overview of the Helix Fi app, scroll down to Connection Issues?
2. Select Restart the gateway.
3. Select Restart to confirm. The device will be functional when the power light turns white and is no longer blinking.

Can you use your own router with Videotron Helix?

I already have my own equipment, can I use it with Helix? You will have to change your equipment when transferring your services from Vidéotron to Helix. The Helix Fi gateway replaces your modem and Wi-Fi router. The Helix TV terminal replaces your illico terminal.

Can I install Helix myself?

Self-installation of Helix equipment is the quick, easy and free method for anyone looking for more autonomy and flexibility in the installation of their services.

Is Helix a router?

An all-in-one modem and router, the Helix Fi gateway provides Wi-Fi 6, the best Wi-Fi technology in Québec1. Connect easily all your household’s TV terminals, wireless devices and compatible smart equipment, and manage them in a snap with the Helix Fi app.

Why is my Helix Wi-Fi not working?

Check that you’ve enabled Wi-Fi access on your device. Check that you’ve properly connected your device to your home network, instead of to a public Wi-Fi network or to another wireless network. Restart your device, open the Helix TV app and check if you are connected to your home network.

Can I connect my router to Helix?

In Bridge Mode, your Helix Fi gateway’s built-in router is disabled. You must therefore connect all your equipment to your personal router. Connect the network cable to the router’s WAN port to one of the gateway’s LAN ports. Your gateway will restart.

Can I get Helix Videotron?

Helix technology is available or exclusively available in some regions. The Helix Fi gateway can be purchased through a single payment of $288 or an instalment plan of $12/month for 24 months. Taxes not included. An extended product warranty for an additional 24-month period is also available for $36.

How long does it take to install Helix?

The installation time can be around 1 hour 30 minutes for Helix Internet and TV.

Can you connect a router to Helix?

Why is my Videotron helix router not working?

I did call videotron, the guy said to wait 48h because the router will do some updates in the next upcoming days… Worse case I’ll put the Helix in bridge mode and use my old Zyxel router to manage the ports, but if anyone can confirm they got the port forwarding to work on the Helix router, I’ll just wait as requested by Videotron.

How does a Videotron technician install helix equipment?

During a connection appointment, the technician connects your home to the Videotron network and makes sure that the interior cabling is properly installed and functional, so that you can self-install your Helix equipment.

Do you need a router to use helix?

You need one Helix TV terminal for each TV you want to connect to Helix. Do I need a router to use the Helix Fi Gateway Wi-Fi? The Helix Fi Gateway is an all-in-one product that combines the features of a modem and router.

How do I enable bridge mode on my helix gateway?

Create a wireless access point by enabling Bridge Mode In Bridge Mode, your Helix Fi gateway’s built-in router is disabled. You must therefore connect all your equipment to your personal router. Connect the network cable to the router’s WAN port to one of the gateway’s LAN ports.

You need one Helix TV terminal for each TV you want to connect to Helix. Do I need a router to use the Helix Fi Gateway Wi-Fi? The Helix Fi Gateway is an all-in-one product that combines the features of a modem and router.

During a connection appointment, the technician connects your home to the Videotron network and makes sure that the interior cabling is properly installed and functional, so that you can self-install your Helix equipment.

How do I restart my helix router gateway?

To do so, unplug all devices from the terminal ’s LAN outlets. Gently insert the tip of a pencil or paper clip into the reset button at the back of the gateway and press down for 30 seconds, until the gateway’s indicator light turns off. Your gateway will restart.

Can a helix gateway act as a modem?

You can plug any router that you want -into- the Helix Gateway. The Gateway then acts simply as a modem. You will need to set the Gateway in “bridge mode” for this to work. Then you’ll be set!