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The Daily Insight

How do I get my new headphones to work?

Author

Matthew Barrera

Published Mar 22, 2026

How do I get my new headphones to work?

Ruling Out Phone or PC Settings

  1. Try another pair of earphones. The first step is to get a pair of perfectly working earphones and connect them to your device.
  2. Restart the device. Another simple fix you may want to try is restarting your device.
  3. Check the settings.
  4. Clean the headphone jack.

How long should I charge my new headphones?

Charge the headset for minimum 30 minutes before using it for the first time. The headset can remain in the charger once it has a full charge without being damaged.

How do I fix my headset mic not working?

Make sure that your microphone or headset is connected correctly to your computer. Make sure that your microphone or headset is the system default recording device. Select Start , then select Settings > System > Sound . In Input, ensure your microphone is selected in Choose your input device.

Do you have to go to Apple Store to get new headphones?

You can get a replacement if you take the headphones back to the store. I had the same problem, but I have new ones now. If you send them directly to Apple, it’ll take less time before you get a new one. Going to the store is much easier, but you’ll have to wait longer before the new headphones arrive.

Is there a mic on the headset I’m using?

The only mic that is shown is the internal laptop mic. If anyone knows how to fix this please help! These headphones come with two cords, make sure you are using the one with a microphone.

Why does my headset not pick up sound?

When I plug my headset into the jack the microphone doesn’t pick up sound or even show that it is present. The only mic that is shown is the internal laptop mic. If anyone knows how to fix this please help! These headphones come with two cords, make sure you are using the one with a microphone.

Do you have to have two cords for a headset?

These headphones come with two cords, make sure you are using the one with a microphone. Check that the 3.5mm plug has 4 metal sections rather than three. Check that the plug is connected all the way in, the microphone input is the connection closest to the cord and hence the one most likely to stick out.

Can a headset only work in one ear?

Headsets may play only in one ear depending on your audio settings. So check your audio properties and make sure that the monooption is turned off. In addition, make sure that voice levels are balanced on both earbuds. You can check this by clicking on the Sounds iconon your computer, going to Levels, and then selecting Balance.

What to do if only one side of your headphone works?

If you are using a Beats headset, go to Preferences and then select Balance in the sound section to enable audio for both sides. If none of the above tips work, there may be some issues with the hardware. You’ll need to open up the set and check inside for any physical damage to the hardware.

You can get a replacement if you take the headphones back to the store. I had the same problem, but I have new ones now. If you send them directly to Apple, it’ll take less time before you get a new one. Going to the store is much easier, but you’ll have to wait longer before the new headphones arrive.

Why does my laptop not use the headset mic?

For whatever reason the laptop disregards the headset mic. Since the headset is using a 3.5mm jack output and does not require any driver, it does not show up as a device in the Device Manager.