How do I get my video doorbell back online?
Christopher Pierce
Published Feb 12, 2026
How do I get my video doorbell back online?
Troubleshooting steps
- Open up the Ring app and tap on the three lines on the top left.
- Look for Devices in the list on the left side of the screen.
- Tap Devices.
- Select the device (camera, doorbell, etc.)
- Tap on Device Health on the bottom of the screen.
- Tap on Reconnect to Wifi or Change Wifi Network.
Why can’t I get my Ring Doorbell back online?
Unplug your router for 30 seconds and then plug it back in. See if your Ring Doorbell automatically reconnects. Turn off the power to your Ring Pro at the breaker box for 30 seconds, then turn it back on. See if your Ring Doorbell automatically reconnects.
Why does my doorbell keep going offline?
If your Ring Doorbell keeps going offline, it’s generally one of four common issues: what lies between your camera and router, Wi-Fi connectivity issues, power surges, and low battery. Other occurrences can create connection issues and cause your Ring Doorbell to lose connection, but they are not as typical.
How do I reset my video doorbell?
To perform a hard reset, hold down the orange button for 20 seconds. After releasing it, the light on the front will flash a few times indicating that your Ring Doorbell is restarting. It may take a minute to fully complete this process.
Where is the reset button on ring doorbell 2?
- To reset the Ring 2, hold down the black button on the front of the doorbell for 20 seconds.
- To reset the Ring Pro, hold down the black button on the right side of the camera for 20 seconds.
Will ring doorbell work if internet is down?
Without a strong, stable internet connection, your Ring Doorbell can still function, but it will lose these critical smart features: Push notifications to your smartphone. Access to live video feed. Configuring the device through the Ring app.
How do I get my alarm ring back online?
Troubleshooting Steps
- Open up the Ring app and tap on the three lines on the top left.
- Look for Devices in the list on the left side of the screen.
- Tap Devices.
- Select the device (camera, doorbell, etc.)
- Tap on Device Health on the bottom of the screen.
- Tap on Reconnect to Wifi or Change Wifi Network.
What to do if your ring video doorbell goes offline?
Check to see whether another Wi-Fi device is having a problem connecting to the network. Unplug your router for 30 seconds and then plug it back in. See if your Ring Doorbell automatically reconnects. If you have a Ring Video Doorbell 2 try removing and then replacing the battery. See if your Ring Video Doorbell 2 automatically reconnects.
Why is my Video Doorbell not showing up?
To do this, hold down the button until the LED flashes blue and then release. If your device is still not showing up, it may be a WiFi problem. You may need to reset your WiFi in order for your video doorbell to come back online in your system.
Is there a video doorbell on Alarm.com?
A video doorbell (like the Alarm.com Slim line Doorbell Camera, or the Skybell HD Ring Doorbell Camera) is a great way to keep tabs on who is coming to your door. You can also talk with people through the video doorbell while you’re out.
What to do if your smart doorbell is not working?
● Check if the Wi-Fi signal is disturbed. Turn off other devices in your home that may cause problems. Examples include cordless phones, baby phones, microwaves, Bluetooth devices and wireless video systems. Sometimes the name of your Wi-Fi network (SSID) is not displayed in the app during the installation of a Google Nest Cam or doorbell.
Check to see whether another Wi-Fi device is having a problem connecting to the network. Unplug your router for 30 seconds and then plug it back in. See if your Ring Doorbell automatically reconnects. If you have a Ring Video Doorbell 2 try removing and then replacing the battery. See if your Ring Video Doorbell 2 automatically reconnects.
To do this, hold down the button until the LED flashes blue and then release. If your device is still not showing up, it may be a WiFi problem. You may need to reset your WiFi in order for your video doorbell to come back online in your system.
A video doorbell (like the Alarm.com Slim line Doorbell Camera, or the Skybell HD Ring Doorbell Camera) is a great way to keep tabs on who is coming to your door. You can also talk with people through the video doorbell while you’re out.
● Check if the Wi-Fi signal is disturbed. Turn off other devices in your home that may cause problems. Examples include cordless phones, baby phones, microwaves, Bluetooth devices and wireless video systems. Sometimes the name of your Wi-Fi network (SSID) is not displayed in the app during the installation of a Google Nest Cam or doorbell.