What should I do if my Sonos system is not working?
John Thompson
Published Feb 27, 2026
What should I do if my Sonos system is not working?
Make sure SonosNet is set to channel 11 (if possible). Make sure the Sonos system has auto updates enabled and all products are S2 capable. *Please note if you are not having any problems with Sonos on your eero network and you have one of the configurations or settings listed above please keep your system in its current state.
Do you have to keep Sonos legacy software?
In response, Sonos came up with a new option: Keep your legacy products if you want, but you will need to stick with its older S1 software. And if you own newer devices that are S2-compatible, these will also need to stay on S1 if you want them to be part of the same, easy-to-use single system. These are the Sonos “legacy” products.
Why is my Sonos music skipping and cutting out?
The majority of cases where music is cutting out or skipping are caused by inter… This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with the assumption that you already have one or more Sonos products and are simply adding onto that system.
Do you need S1 or S2 for Sonos?
You will need to keep two different Sonos apps (S1 and S2) on your phone or tablet. Depending on which of your products you wanted to control, you would need to use the appropriate app. If your subscription music services only support a single stream, that stream can only be used on one system at a time.
Why is Sonos no longer supporting older devices?
Still, though, legacy products and newer devices cannot be on the same system come June. According to Sonos, older products are running low on memory and processing power. And with features like Google Assistant and Alexa now available on most current generation Sonos speakers, it makes sense that older components just can’t keep up.
How old was Sonos when it was first released?
And while Sonos emphasised the age of the technology in its initial release, noting that some of the hardware was launched almost 20 years ago, the company did not acknowledge that the devices were sold to new customers much more recently.
What happens when I Reset my Sonos system?
Resetting your Sonos will delete all of the data stored on the speaker and allow your Sonos system to be registered to a different email address so its the final step to take before shipping your speaker off to a new home. To factory reset your Play:1, Play:3, Play:5 (gen 1), Connect, Connect:Amp or Playbar:
What’s the name of the new operating system for Sonos?
And we finally have some information about what exactly is happening. Come June, Sonos is rolling out S2. This is the new operating system to power the current Sonos lineup, and it’s also the internal name for the new app. Legacy products will not support S2, and will use a rebranding of the old app which will be named Sonos S1 Controller.