Why does the sound stop working on my Samsung TV?
David Ramirez
Published Mar 20, 2026
Why does the sound stop working on my Samsung TV?
Press “Menu” on the remote, then select the “Support” menu. From there, select the “Self Diagnosis” option and then choose “Sound Test”. If you don’t hear the melody, there is most likely a problem with the sound circuitry in the TV, or the built-in speakers are damaged.
Why is there no sound on my Samsung video?
You might have turned down the sound and set the device to silent mode for any reason. The phone, therefore, has no sound once you play the video. This can lead to a problem and you might think that the device is out of order when it is not. You must turn it off to ensure that the sound is heard.
How do I reset the sound on my Samsung Smart TV?
- 1 From Smart Hub panel, Select Settings.
- 2 Select Sound.
- 3 Select Expert Settings.
- 4 Select Reset Sound.
- 5 Select Reset to reset all sound settings.
How do you fix the low volume on a call on a Samsung Galaxy?
Low audio on calls fix #5: Reset Phone app
- Open Settings app.
- Tap Apps.
- Tap the More settings icon (three-dot icon, upper right).
- Tap Show system apps.
- Find and tap Phone app.
- Tap Storage.
- Tap Clear data button.
- Restart the phone and check for the problem.
Why can’t I hear my recording?
Step 1: Make sure that the right microphone is enabled before recording. Prior to recording, check the box next to “Microphone”. Make sure that the correct microphone is selected in the drop down menu (e.g. your computer’s default internal microphone, an external microphone, etc.).
How do I use digital audio on my Samsung TV?
Connect with an optical cable
- Insert the digital optical audio cable into the DIGITAL AUDIO OUT port of the TV.
- Insert the other end of the digital optical cable into the DIGITAL AUDIO IN port of your external speaker.
- Press the Home button on the remote control and select Settings.
Why does my Samsung TV not play MP4 videos?
Other Reasons: 1 MP4 Video content will not play, or not play correctly on Samsung TV, if there is an error in the content or the container. 2 If the Index Table is in error, the Seek (Jump) function is not supported. 3 When you play MP4 video on Samsung TV over a network connection, the video may not be played smoothly.
Why is my sound not working on my TV?
Disconnect any third-party external devices like cable boxes, satellite receivers, or gaming consoles and perform the troubleshooting steps just with the audio system connected to the TV. Third-party devices may cause the Control for HDMI or BRAVIA Sync function of the TV and the audio device to stop working.
How to tell if your Samsung TV has low audio?
1 Perform a Sound Test. Navigate to Settings > Support > Self Diagnosis, and then select Start Sound Test. 2 Test the HDMI cable. Some TVs have an HDMI cable test. 3 Connect a different device. Using the same cables, connect a different device. 4 Request service. …
How to turn off sound on Android TV?
On the supplied remote, press the HOME button. Select Settings. Select Sound or Display & Sound. Select Audio output . Skip this step if unavailable. Select Digital audio out, then set to PCM. Clear cache and clear data on your Android TV device. Turn off the TV and the audio system.
Why does my Samsung QLED TV not work?
Samsung QLED/Q7C TV: Audio stopped working when playing MP4 video files via USB input. Message states Audio Data is not Supported. Same MP4 … read more Computer/Electronics Cons… Vocational, Technical or Tra… Which movie format is best on a USB hard drive? Apple iMac Which movie format is best on a USB hard drive?
What to do if your Samsung TV has no audio?
Perform a Sound Test. Navigate to Settings > Support > Self Diagnosis, and then select Start Sound Test. If the issue occurs during this sound test, visit our Support Center to request service. Checking for updates is typically only needed when the issue started with the previous software update.
Can a Samsung q60r work with a hw-q70r soundbar?
I have a Samsung Q60R 2019 tv in combination with a HW-Q70R soundbar. These devices are almost brandnew. Using a new hdmi 2.0 cable (also tried another cable), i connected everything, set all the right settings on my soundbar and my tv. ( TV’s hdmi arc port to soundbars tv-out) But i can’t get any sound. I’ve tried with Wifi and Bluetooth.
How to fix Samsung TV not playing MP4 files?
Other Possible Solutions to Fix Samsung TV Not Playing MP4 File Error 1 Change your USB or Digital Camera Device Many users play MP4 videos via USB or digital camera devices. If none of the… 2 Update the software on your Samsung TV More