Why is my base station offline?
Samuel Coleman
Published Feb 14, 2026
Why is my base station offline?
If your base station is offline, follow these troubleshooting steps in this order: Make sure that the power adapter is securely connected to the back of your base station and securely plugged into an outlet. Try to connect to the Internet from another device that is connected directly to your router.
What does it mean when Arlo camera is offline?
Your camera might go offline if metal objects or thick walls and ceilings exist between the camera and the base station. Do you have an access point or other WiFi device close to the SmartHub or base station? If so, your Arlo system might be experiencing WiFi congestion.
How do I change the WiFi network on my Arlo base station?
This article applies to:
- Launch the Arlo app or log in to your Arlo account at my.arlo.com.
- Tap or click Settings.
- On the My Devices page, tap or click your Arlo Bridge.
- Under NETWORK, tap or click Wi-Fi.
- Tap or click Change Network.
- Follow the onscreen instructions.
What should I do if my base station is offline?
You might want to temporarily lower the security settings on the router or temporarily place the base station in the DMZ to rule out any firewall restrictions. If you make these changes, power cycle your base station as described in Step 4. Check to make sure that ports 443 and 80 are open on your router.
How many LEDs does an Arlo base station have?
Newer Arlo base stations have a single LED, while older base stations have three or five LEDs. If you are not at the same location as your base station, launch the Arlo app or log in to your Arlo account at my.arlo.com: If you can review the video feed from each of your Arlo Wire-Free cameras, your base station is connected to the Internet.
What to do if your Arlo base station is offline?
Check the Power adapter. Make sure that the power adapter is securely connected to the back of your base station and securely plugged into an outlet. Try to connect to the Internet from another device that is connected directly to your router.
What does it mean when a base station is not connected to the Internet?
If you see an error message, such as Base Station Offline, instead of the video feed, your base station is not connected to the Internet. The LED on single-LED base stations is on the front face. Single-LED base stations flash blue or amber, depending the connectivity status.
You might want to temporarily lower the security settings on the router or temporarily place the base station in the DMZ to rule out any firewall restrictions. If you make these changes, power cycle your base station as described in Step 4. Check to make sure that ports 443 and 80 are open on your router.
What does the blue light on the base station mean?
During the update, the light ring on your Base Station glows blue with a spinning yellow indicator. Once the ring is solid blue, the update is complete. What if my Base Station won’t connect?
What happens when the Ooma base station is offline?
When your Ooma device is offline and the Play and Fast forward buttons are turned on, it means that your Ooma Telo Base Station cannot detect a phone line connected the the system. You can still pick up the phone and make calls, but you’ll be doing so through your landline. Check that your WALL port is plugged into a working phone jack.
How do you set up a ring alarm base station?
Open the Ring app and tap Set Up a Device. Next, tap Alarm. If you have Alarm at another location, tap Security Devices. Select a location, or add a new one. Tap Base Station. Follow the in-app instructions to complete setup. When prompted, press the PAIRING button on the rear of your Base Station.