Why is my HIK connect not working?

Make sure your phone has connected to a Wi-Fi network. Make sure the device is powered on and then tap OK on the Initialize Device page to enter the Network Connection page. Note: If you have set the device before, you should reset the device. Tap How to Reset and follow the instructions to reset your device.

How do I enable HIK on my DVR?

Steps:

Open the web browser on your PC.
Input the device IP address and press the Enter key on your keyboard.
Input the device user name and the device password to login.
Tap Configuration – Network – Advanced Settings – Platform Access to enter the Platform Access page.
Check Enable.
Tap Save to save the settings.

How do I unbind my Hikvision DVR?

Unbind Device from Its Original Account

Add the device by scanning QR code or Hik-Connect domain.
On the Result page, tap Unbind Device to start unbind the device from its account.
Optional: If the network exception occurs, perform the following operations.

How can I configure my old Hikvision DVR on Android?

The steps to access a Hikvision DVR from a mobile are very simple. Just install the iVMS-4500 App in the mobile phone, click the Hik-connect button to create an account and finally add the DVR by pointing the mobile camera to the DVR QR Code. This process is very simple and work for Hikvision remote view.

What is ISUP port?

iSupport® helps you to perform functions such as creating and managing incidents, entering and searching for knowledge entries and FAQs, tracking assets, customers, and companies, sending surveys, and generating reports. Administrators can enable and configure all of the features in the application.

How can I access my Hikvision DVR over the internet?

Go the following menu location: Configuration –> Network –> Platform Access. PRODUCTS: HIKVISION DEVICES TOPICS COVERED IN THIS KBA: How to enable Hik-Connect remote access on HIK devices (NVR/DVR/Camera). c. Select the Enable tick box at the top of the page.

How do I unbind my DVR?

Unbinding Device from Its Account

Add the device.
On the Result page, tap Unbind Device to start unbind the device from its account.
(Optional) If network exception occurs, perform the following operations.
On the Unbind Device page, enter the device password and the verification code displayed on the image.
Tap Finish.

How do I know if my iVMS-4500 is not working?

How to Fix iVMS-4500 Connection Failed

Making Sure Your Phone Has Coverage and Internet Service.
Updating the iVMS-4500 App.
Making Sure the Settings are Correct.
Your External IP Has Changed So You Have To Set It Up.
Plugging Network Cable.
Making Sure The Port Forwarding Is Done Correctly.

Why is my DVR not connecting to the Internet?

If you have connected your DVR / NVR to your network router and it is not getting an Internet connection, or a valid IP address, check your Ethernet cable connection, router port settings, or DHCP / IP settings. Ensure that you have completed Port Forwarding of your DVR / NVR system’s ports to your router.

How to determine if your CCTV DVR hard drive hard failed?

CCTV Camera Pros created this page to show customers the steps taken when determining if a hard drive failure has occurred on iDVR-PRO surveillance DVRs. These same steps can be used for iDVR-E and other brand security camera DVRs as well. Here are a few examples of situations that may indicate your hard drive has failed.

Where is the hard drive on a DVR?

When the DVR is powered down, Remove the cover from the DVR. Inside the DVR you will find 2 main components, One is the Motherboard, the other is the SATA Hard drive.

What should I do if my NVR is not working?

Modify NVR’s DNS, ensuring DNS IP is working DNS that appears in WAN’s status of your router. Ensuring your recorders has the latest firmware installed. Making sure your NVR and router are in the same local network, if DHCP can’t work, you may manually assign an IP address to NVR. Ensuring your router has Internet connection.

What to do if your DVR won’t connect to the Internet?

If you do not have a connection, connect your router to your DVR / NVR using a different Ethernet cable. If you cannot establish your connection, test your router by connecting it to another product with the same Ethernet cable.

What kind of cable do I need to connect my DVR to the Internet?

These are usually sold as CAT5 (Category 5) cables which are used to connect you to the internet. Most DVR’s with the ability to be viewed remotely will come with a network port that you can attach your cat5 cable to.

How can I power cycle my DVR / NVR?

To power cycle your DVR / NVR, please power it off and disconnect the power source for approximately 30 seconds. Reconnect, and power back on. If applicable to your system, look for a solid green light or flashing yellow light on the LAN port indicating connection.

How can I Check my DVR / NVR connection?

To check your router port connections: Connect your Ethernet cable into a different port on your router. Power cycle your DVR / NVR. To power cycle your DVR / NVR, please power it off and disconnect the power source for approximately 30 seconds. Reconnect, and power back on.